Google links for MSS407005A - Undertake a qualitative review of a process change

Elements and Performance Criteria

Study a change

Required Skills

determining and using qualitative research techniques appropriate for area of responsibility and relevant change process including

surveys

interviews

walking around gemba walk

structured and unstructured interviews

formal and informal interviews

review of organisation records

review of process history such as might be obtained from a control panel or other process records

undertaking qualitative research on past performance of plant operations products and procedures

identifying trends and causal relationships and evidence offered by people consulted

communicating and explaining results of quantitative research with others across a range of numeracy and literacy levels

analysing views and reasons put forward by others on past performance and relating to evidence

analysing views and reasons put forward by others for future changes and improvements and forming recommendations

identifying key HSE strategies and risks for area of responsibility and identifying sources of expert assistance

preparing recommendations submissions and presenting a case for future changes

Required knowledge

Required knowledge includes

competitive systems and practices principles processes and techniques

organisational goals products and processes

qualitative research techniques including

surveys

interviews

walking around gemba walk

structured and unstructured interviews

formal and informal interviews

review of organisation records

review of process history such as might be obtained from a control panel or other process records

workplace continuous improvement processes and procedures

variety of communication techniques including

facetoface formal and informal interviews

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to

determine and use appropriate qualitative research techniques

identify changes appropriate for qualitative research

undertake a qualitative review of a process change

gather information and undertake analyses over appropriate periods and ranges that will provide a valid basis for conclusions and recommendations

obtain a consensus view of the results of the change

determine the lessons to be learned and future improvements to be undertaken

Context of and specific resources for assessment

Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices

Access may be required to

workplace procedures and plans relevant to work area

specifications and documentation relating to planned currently being implemented or implemented changes to work processes and procedures relevant to the assessee

documentation and information in relation to production waste overheads and hazard controlmanagement

reports from supervisorsmanagers

case studies and scenarios to assess responses to contingencies

Method of assessment

A holistic approach should be taken to the assessment

Competence in this unit may be assessed by using a combination of the following to generate evidence

demonstration in the workplace

workplace projects

suitable simulation

case studiesscenarios particularly for assessment of contingencies improvement scenarios and so on

targeted questioning

reports from supervisors peers and colleagues thirdparty reports

portfolio of evidence

In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge

Where applicable reasonable adjustment must be made to work environments and training situations to accommodate ethnicity age gender demographics and disability

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Competitive systems and practices

Competitive systems and practices may include, but are not limited to:

lean operations

agile operations

preventative and predictive maintenance approaches

monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

Competitive systems and practices should be interpreted so as to take into account:

the stage of implementation of competitive systems and practices

the size of the enterprise

the work organisation, culture, regulatory environment and the industry sector

Codes of practice/standards

Where changes include areas covered by industry codes of practice, and/or Australian/international standards, the latest version must be used

HSE

All changes implemented are expected to be at least neutral, or preferably beneficial, in their impact on HSE

Change

Changes may:

be to equipment, operations, procedures or practice

arise from continuous improvement (or an improvement event or project)

may have been intended to make an improvement or to implement new products, technology or systems

include the implementation of a change

Changes do not include an engineering or technical review of a major capital expenditure or similar review

Initiation of change

A change may have been deliberately initiated to improve capability, deal with a problem, or a similar intended change. Where a change was not deliberately initiated then the causal factors for the change need to be identified and may include:

a drift in efficiency or quality

a change in materials, rate of supply, quality of supply, or, components which was being compensated for

a change in personnel which brought different practices

Stakeholders

Stakeholders may include:

work team members

value stream members

Qualitative research

Qualitative research aims to gather information that may not be apparent from quantitative analysis techniques including the why and how of events relating to the change process. Examples of information gathered include:

employee support for a change before and after the change

other stakeholder support

understanding of employees of the intended benefits and the situation after the change

customer support for change

testing of possible contingencies and scenarios in the change process, including non-conformances (e.g. impact of breakdowns and absences)

Prior situation

The prior situation would include an analysis of culture and value alignment between:

downstream and upstream members of the value stream and the organisation

management and employees

skills required versus skills possessed

process capability

process and plant/equipment performance

Intended benefits

Intended benefits include impacts on:

customer perceived value

stakeholders upstream and downstream

organisation personnel

process capability

plant/equipment reliability/performance

Results of change

The change may have resulted in:

an initial improvement followed by a return to previous performance

a change which has resulted in continued improvement

continued detriment or other variations over time

Results of change should include HSE changes

Improvements

Improvements may:

be to process, plant, procedures or practice

include changes to ensure positive benefits are maintained

Sustaining improvement

Improvement may be sustained by including it in:

standard procedures and work instructions

standard practice

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MSS407005A - Undertake a qualitative review of a process change

Google Links

Elements and Performance Criteria

Required Skills

Evidence Required

Range Statement